www.citrix.com

UAP Outage Notice: April 3, 2023

  • On Monday, April 3, 2023, the Unified Access Portal (UAP) will be upgraded.

  • Do not use the UAP from 6:00 p.m. to 8:00 p.m. (1800 to 2000 hours) even

  • if you see a login window available.

  • Before the outage, make a note of your UAP Favorites and Web Links;

  • you will need to recreate them in the new UAP.

  • You will also need to recreate your browser bookmarks for UAP

  • as its web address (URL) will change.

    • Notes

    RSA Passcode Keep your remote access working with RSA Tokens

    • You also need a hard or soft RSA secure identification code for clinical access, including remote access.
    • If you have a hard token: enter your 4-digit PIN and the 6-digit token display (no spaces) into the RSA Passcode field.
    • If you have a soft token on a mobile device: enter your 4-digit PIN into the application to generate an 8-digit code. Enter that 8-digit code into the RSA Passcode field.

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    • You also need a hard or soft RSA secure identification code for clinical access, including remote access.
    • If you have a hard token: enter your 4-digit PIN and the 6-digit token display (no spaces) into the RSA Passcode field.
    • If you have a soft token on a mobile device: enter your 4-digit PIN into the application to generate an 8-digit code. Enter that 8-digit code into the RSA Passcode field.

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